Frequently Asked Questions
Is this a secure site for purchases?
Of course. We work with the best payment providers to guarantee your security and protection. We never access or store your bank or card information.
Can I cancel or change my plan?
You can cancel your plan at any time from your user menu. Once cancelled, there will be no charge for the next period. You will continue to have access until the end of the contracted period. You can also switch to a higher or lower plan.
What are linked accounts?
These accounts can use your plan under the same conditions, helping your organisation save money and simplify payments. You can manage linked accounts from your user menu. If you have more than ten users, contact us.
Can I use my account from multiple devices?
Yes, as long as it is not simultaneous. For several people to access Goolzoom at the same time, you need to subscribe linked accounts.
What are the payment methods?
We accept payment by credit card, direct debit, and bank transfer (annual plans only). Always securely.
What if I need an invoice?
You can generate invoices from your user menu. You will also have a list of all your invoices, available to download whenever you want.
We are a public administration. How should we proceed?
You can subscribe by selecting bank transfer as the payment method. With the generated order code, write to us and we can issue a proforma invoice.
Can I try your service for free?
Of course! We are happy to offer a free 15-day trial to anyone who wants to try our service.
If you have any other questions, contact us.