Frequently Asked Questions
Is this a secure site for purchases?
Of course. We work with the best means of payment that guarantee your security and protection. At no time do we have access to or store bank or credit card information.
Can I cancel or change my plan?
You can cancel your plan at any time from your user menu. Once cancelled, there will be no charge for the next period. You will continue to have access until the end of the contracted period. You can also switch to a higher or lower plan.
What are linked accounts?
These are accounts that will be able to use your plan under the same conditions, to save you money in your organization and also simplify payments. You can manage linked accounts from your user menu. If you are more than ten users contact us .
Can I use my account from multiple devices?
Yes, as long as it's not simultaneous. To access several people to Goolzoom simultaneously, you must contract linked accounts.
What are the payment methods?
We accept payment by credit card, direct debit or bank transfer. Always securely.
What if I need a bill?
You will be able to generate the invoice from your user menu. In addition, you will have a list of all your invoices to download when you want.
We're an administration, how do we do it?
You can make the contract by selecting the method of payment by bank transfer. With the order code that is generated, write to us and we can generate a proforma invoice.
Can I try your service for free?
Of course! We are happy to offer a free 15-day trial to anyone who wants to try our service.
If you have any other question, contact us .